Email

How to View Email Headers

When there is a problem with the email servers (Bounce backs, delayed sending or receiving), in order to diagnose the problem, it is imparative we have the full email headers for those messages. They help us in determining what the issue might be. If an email is sent back to you, the headers are automatically displayed within the bounce back email, so you can forward that to us.

How to view headers in Outlook 2010:

1. Open the message.
2. Click the File tab.
3. Click Properties.
4. The header information appears in the Internet Headers box.

How to view headers in Outlook 2007:

1. Open the message.
2. Under the Messages tab, in the Options group, click on the Dialog Box Launcher icon.
3. In the Message Options dialog box, the headers appear in the Internet headers box.

How to view headers in Apple Mail:

1. Double-click to open the email message.
2. Choose View at the top menu and select Message.
3. Select All Headers.

Once you've properly retrieved the headers, copy and paste them into an email for us so we can diagnose the issue.